Are You In The 1%

The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will findContinue reading “Are You In The 1%”

Deliver +1

In a recent post, I talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one willContinue reading “Deliver +1”

The Concierge Coaches Show – LA Talk Radio (January 6, 2020 Episode with Jeff Heggie)

Great opportunity to be the guest on the January 6, 2020 episode of The Concierge Coaches Show on LA Talk Radio. Click the link below to listen to our interview:

How Do You Truly Become Successful?

What builds a great business? How do you truly become successful? So many people say that they want to be successful, but they do little to make it happen. I often refer to Zig Ziglar’s quote, “You can have everything in life that you want if you will just help other people get what they want.” IContinue reading “How Do You Truly Become Successful?”

2020 Breakthrough

2020 Breakthrough Program The most powerful way to shape our lives is to get ourselves to take action. The difference in the results that people produce comes down to what they’ve done differently from others in the same situation. The 2020 Breakthrough Program pulls all of our resources into one program. If you are committedContinue reading “2020 Breakthrough”

Another Secret Revealed

In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.  Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you willContinue reading “Another Secret Revealed”

Here’s The Perfect Solution If You Want 2020 To Be Your Best Year EVER!

When 2020 is coming to an end, where will you be with your life and business?  In one year from now, if you don’t want to be in the exact same place that you are today, we need to talk!  I’m looking for 4 people who can guarantee their full commitment and willingness to follow a proven system and makeContinue reading “Here’s The Perfect Solution If You Want 2020 To Be Your Best Year EVER!”

SAVVY – The Business Podcast Interview

On Saturday morning I had an opportunity to be a guest on SAVVY – The Business Podcast with Melissa Ambers. We had a great time talking business, marketing and strategy. Watch the episode below and please leave your thoughts and comments. Below are the links referred to at the end of the interview: E-Learning MarketingContinue reading “SAVVY – The Business Podcast Interview”

Final Stages of Your Franchise Prototype Process

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the ultimate levelContinue reading “Final Stages of Your Franchise Prototype Process”

The Corporate Puzzle

The 7 specific areas you need to consider in your franchise prototype process: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the ultimate level of success. In this lesson, we are going to cover the first three. Primary Aim It’sContinue reading “The Corporate Puzzle”

What Value Do You Add To Your Most Important Relationships

The end of the year is fast approaching. This is always an exciting time to be gauging the progress you’ve made and preparing to enter the new fresh year ahead.  As we approach the end of 2019, how have you done?  Have you achieved the goals you set for yourself at the beginning of theContinue reading “What Value Do You Add To Your Most Important Relationships”

4 Strategies That Will Help You End The Decade Strong And Build Momentum To Keep Going

I’ve been having some conversations with someone about some potential business opportunities that we could have together. As we’ve gone back and forth, there have been some things come up that I could get real excited about. There is great potential for us to work together and have it turn out very well for bothContinue reading “4 Strategies That Will Help You End The Decade Strong And Build Momentum To Keep Going”

Mortar Makes it Happen

Today I’d like to talk about the three keys to business development and how you can put the right bricks in place to build a solid foundation. There are three main areas of business development: Innovation Quantification Orchestration If done well these three areas will help you build a solid foundation for your business. Let’sContinue reading “Mortar Makes it Happen”

Expand the Life of Your Business

Today I’m going to talk about the life cycle of a business and how to get the most out of each cycle while also extended the lifespan of your business. The four different stages of a business life cycle are: Infancy Adolescence Growing Pains Maturity We’ll talk a little about what each of these cyclesContinue reading “Expand the Life of Your Business”

More Leads – Joint Ventures

Chapter Two from my book, “45 Minute Business Breakthroughs,” to download a copy of the entire book you can do that HERE Do you currently have any established joint venture partnerships? JV’s involve two or more businesses who decide to form a partnership to share markets or endorse a specific product or service to their customer base… usuallyContinue reading “More Leads – Joint Ventures”

More Leads – Marketing and Advertising

Chapter One from my book, “45 Minute Business Breakthroughs,” to download a copy of the entire book you can do that HERE Let’s face it. The major hot button for most small businesses these days is the ability to generate leads. All small businesses want more leads, but few of them know how to successfullyContinue reading “More Leads – Marketing and Advertising”

Sometimes Everybody Else Is Wrong

How much confidence do you have in yourself? Do you have enough confidence to stand alone? Larry H. Miller shared the following story in Driven, An Autobiography: “One day in my second-grade class, my teacher, Miss Issacson, posed a math problem for her 30 students to work out on the blackboard. Row by row, we each walked toContinue reading “Sometimes Everybody Else Is Wrong”

Win 1-Year E-Learning Marketing System Membership!

The E-Learning Marketing System is the most powerful and dynamic do-it-yourself client attraction program ever created. We created this program with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop andContinue reading “Win 1-Year E-Learning Marketing System Membership!”

More Leads – Joint Ventures

Get a FREE copy of my Marketing Strategies e-Book for ideas that you can implement immediately into your business! “More Leads – Joint Ventures” is one strategy outlined in the book, which I’ll share here as well. Do you currently have any established joint venture partnerships? JV’s involve two or more businesses who decide toContinue reading “More Leads – Joint Ventures”