Deliver +1

In a recent post, I talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one willContinue reading “Deliver +1”

The Concierge Coaches Show – LA Talk Radio (January 6, 2020 Episode with Jeff Heggie)

Great opportunity to be the guest on the January 6, 2020 episode of The Concierge Coaches Show on LA Talk Radio. Click the link below to listen to our interview:

2020 Breakthrough

2020 Breakthrough Program The most powerful way to shape our lives is to get ourselves to take action. The difference in the results that people produce comes down to what they’ve done differently from others in the same situation. The 2020 Breakthrough Program pulls all of our resources into one program. If you are committedContinue reading “2020 Breakthrough”

Three Secrets of Customer Service

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier. Continue reading “Three Secrets of Customer Service”

The Corporate Puzzle

The 7 specific areas you need to consider in your franchise prototype process: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the ultimate level of success. In this lesson, we are going to cover the first three. Primary Aim It’sContinue reading “The Corporate Puzzle”

More Leads – Joint Ventures

Chapter Two from my book, “45 Minute Business Breakthroughs,” to download a copy of the entire book you can do that HERE Do you currently have any established joint venture partnerships? JV’s involve two or more businesses who decide to form a partnership to share markets or endorse a specific product or service to their customer base… usuallyContinue reading “More Leads – Joint Ventures”

Win 1-Year E-Learning Marketing System Membership!

The E-Learning Marketing System is the most powerful and dynamic do-it-yourself client attraction program ever created. We created this program with the perfect combination of online resources, tools and support to get you out of any financial distress you’re presently experiencing… help you get laser-focused on your highest income-producing activities… and help you develop andContinue reading “Win 1-Year E-Learning Marketing System Membership!”

Your Path to a Bigger Future

Have you ever met someone that is an honest, hard worker but they never seem to be able to get ahead in life or achieve anything of significance? Yet you watch others who don’t seem to work as hard and everything just seems to fall in their lap? Have you ever seen someone that hasContinue reading “Your Path to a Bigger Future”

More Leads – Joint Ventures

Get a FREE copy of my Marketing Strategies e-Book for ideas that you can implement immediately into your business! “More Leads – Joint Ventures” is one strategy outlined in the book, which I’ll share here as well. Do you currently have any established joint venture partnerships? JV’s involve two or more businesses who decide toContinue reading “More Leads – Joint Ventures”

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