Make An Impact On The World

How would it feel if you woke up every day and got to authentically make an impact on people’s lives in a whole new way, while at the same time achieving NEXT LEVEL success for yourself and your family? I’m beyond excited… I just found out two people I admire at the highest level, TonyContinue reading “Make An Impact On The World”

Deliver +1

In a recent post, I talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one willContinue reading “Deliver +1”

The Crowd’s Chanting ‘Airball’… You’re Thinking, ‘NEXT!’

One of the most difficult things I deal with in coaching high school basketball is getting the players to buy into the “Next Mentality.” It’s not much different between boys teams, girls teams, the star players or the bench warmers. When they screw up, it’s hard for them to forget about it. It’s not justContinue reading “The Crowd’s Chanting ‘Airball’… You’re Thinking, ‘NEXT!’”

The Greatest Teacher

How do you perform under pressure? How do you perform under emotional pressure? When something goes wrong, you’ve failed, how do you react? As a basketball coach I have to admit that I have had experiences when things were not going right and things got emotional, and I didn’t respond in the best way. IfContinue reading “The Greatest Teacher”

Your Not-To-Do-List

At the end of every day I take a look at my list of things I needed to accomplish during the day. If there are any items that couldn’t be completed for some reason, I deal with them. It might be rescheduling them, delegating them or deleting them all together. I then review my listContinue reading “Your Not-To-Do-List”