“When it comes to your clients, be in a relationship business, not a transactions business. People will refund a transaction, but not a relationship.” – Dean Graziosi
Last week I was headed down the freeway going to Phoenix for an appointment with my wife. The freeway was very busy. All of a sudden the car in front of us hit some wood on the road and pieces flew everywhere. There was too much traffic for me to switch lanes and totally avoid it so I just did my best to miss as much of it as I could. Shortly after that we heard a pop but we didn’t know what it was, until a second later my “low tire pressure” indicator lit up on my dash. When I hit the debris on the road it made me blow a tire.
We got pulled over onto the side of the road. I’ve changed a lot of tires in my lifetime but it’s never easy with the wimpy little tools that come with your vehicle, and I was in nice clean cloths. So I wasn’t too excited about getting into it. As I was getting under the back seat of the truck to find the jack, someone walked up behind me. I turned around and there was a guy with a big gun holstered on his hip and tattoos on his arms and up his neck. Yes, those were the first things that I noticed.
Long story short, his name was Luther and he was the nicest guy. He asked if he could help. He goes back to his truck pulls out a legit floor jack and some good tools. Rather than me struggling with things for an hour, he had our tire changed in about 20 minutes. He saved us so much time, stress and dirty cloths and we were able to get back on the road to our appointment.
When he was all done I asked him what I owed him. This is the best part of the whole story. He told me that to repay him, the next time I see someone in need he wants me to pay it forward and help them out. He was an awesome guy that stopped and helped out some complete strangers and all he wanted in return was for us to do the same for someone else sometime.
Yes, there are good people out there still!
My daughter, Tia Heggie, goes on Instagram (@TiaHeggie) Live and Facebook Live (https://www.facebook.com/tia.heggie) every Monday. She calls her event Miracle Monday. This past week, my story about Luther was shared on Miracle Monday. To me, Luther being there at the exact time, stopping and helping us was a miracle. Tune in and listen to Tia and hear about more miracles she has witnessed or miracles that people have sent in to share with her.
“Faith is Expecting Miracles” – Tia Heggie